Services – Cancellation & Refund Policy

Sentinel K9 provides professional, service-based offerings, including dog training, security services, detection services, and dog location services. Because these services involve time allocation, planning, travel, personnel deployment, and specialized expertise, we do not offer refunds once services have begun or resources have been committed.

Please review this policy carefully before booking any service.

Scope of Services Covered

This policy applies to all Sentinel K9 services, including but not limited to:

Dog Training Services (private sessions, board-and-train, evaluations)
Security Services (armed/unarmed, K9 security, event security)
Detection Services (human detection, explosives detection, narcotics detection)
Dog Location & Sourcing Services (domestic and international sourcing, evaluation, acquisition)
Consultations, assessments, and planning services

All services are considered non-tangible, professional services, not physical goods.

No Refunds Once Services Begin

Once any of the following occur, no refunds will be issued:

A service has started or been partially rendered
A consultation, evaluation, or assessment has taken place
Time has been scheduled or blocked on our calendar
Personnel, handlers, K9s, or equipment have been assigned
Travel planning, booking, or coordination has begun
Custom planning, sourcing, or preparation has started
A dog has entered training or a security/detection deployment window

This applies regardless of:

Client dissatisfaction
Changes in personal or business circumstances
Event cancellation or rescheduling
Dog behavior, progress, or performance outcomes
Early termination or non-use of services

Payment is for professional time, expertise, availability, and preparation, not guaranteed outcomes.

Cancellations Before Services Begin

Clients may request cancellation before services begin under the following conditions:

Cancellation requests must be submitted in writing to training@sentinel-k9.com
Requests must be received before any services, evaluations, planning, or resource allocation occur
If approved, Sentinel K9 may, at its sole discretion:
- Issue a credit toward future services, or
- Issue a partial refund, minus any administrative, planning, evaluation, or scheduling fees already incurred

Refunds are not guaranteed and are reviewed on a case-by-case basis.

Security & Detection Services (Special Conditions)

For security and detection services:

Once personnel, K9s, vehicles, or equipment are scheduled or staged, services are non-refundable
Event cancellations, postponements, or changes by the client do not qualify for a refund
Weather, venue changes, or third-party actions do not constitute grounds for a refund
Minimum service hours may apply regardless of early termination

Dog Location & Sourcing Services (Special Conditions)

For dog location and sourcing services:

All location fees are non-refundable
Client is responsible for all travel, lodging, meals, and related expenses
Time spent sourcing, evaluating, traveling, or negotiating is billable regardless of outcome
International travel and sourcing does not guarantee availability or acquisition of a specific dog
Training services following acquisition are governed by this same policy

Training Results Disclaimer

Dog training and K9 services depend on multiple variables, including genetics, temperament, environment, handler consistency, and health.

Sentinel K9 does not guarantee specific results, timelines, or outcomes. Payment is for professional services rendered, not a guaranteed performance level or behavioral change.